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City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
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Meticulous BMW Service Advisor with extensive knowledge of the auto industry especially pertaining to BMW vehicles. Adept at handling a variety of customer service issues in a speedy efficient manner. Flexible when it comes to working conditions ranging from smaller dealerships to faster-paced high-volume dealerships.
● Extensive experience with all facets of customer relations
● Solid understanding of vehicle operations and industry standard software
● Strong knowledge of vehicle problems
● Good knowledge of various BMW makes and models
● Ability to meet customer requests in an efficient manner
● Excellent oral and written communications skills
● Scheduled routine service appointments.
● Handled customer billing and tracked payments.
● Resolved customer issues in a courteous timely manner.
● Provided accurate written cost estimates for customers.
● Updated customers on the progress of vehicle maintenance and repairs.
● Developed efficient data tracking system to improve customer volume.
● Welcomed customers answered phone requests and tracked online and social inquires
● Scheduled appointments and made reminder calls before scheduled appointments
● Developed customer satisfaction surveys and tracked results
● Implemented effective customer promotions and contacted previous customers with offers
● Accurately detailed customer issues with their BMW vehicles
● Effectively communicated with auto technicians on staff
● Frequently responded to customer emails and updated dealership’s social platforms.
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