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Home: 000-000-0000 | Cell: 000-000-0000
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Results-driven, dedicated professional with 4 years of experience in the Hospitality Industry. Proven track record of exceeding aggressive performance metrics within highly visible hotels. Talented at delivering exceptional guest experiences through excellent communication skills, thorough preparation, and an eye for the details that others overlook.
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- Perform responsibilities in accordance with all Company standards, policies, and procedures
- Establish efficient productivity through assistance from department supervisors
- Set tables in assigned area (or check to see that they have been set) correctly and uniformly using clean, pressed linen (without rips, stains, or tears); clean, unspotted silverware; clean, china with no chips or cracks; clean, unspotted glassware
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and made recommendations when requested
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Skillfully anticipated and addressed guest service needs
- Consistently adhered to quality expectations and standards
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations
- Effectively used items in stock to decrease waste and profit loss
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