Bank Collector Resume Examples

Responsible bank collector familiar with the daily tasks of contacting customers reviewing and preparing reports and maintaining communication with various parties through a range of communication channels to perform loss mitigation and recovery activities.

• Experienced provider of exemplary banking customer service
• Constantly updated knowledge of FDCPA and state regulations
• Comfortable executing and adhering to loan collection policies and procedures
• Capable of dealing with bank and customer related queries and bringing issues to satisfactory conclusions
• Familiarity with fair debt collection practices account service procedures as well as procedures and policies behind loan collection

• Documented and administered customer account maintenance requests
• Managed emergency payment options for account dues and credit card accounts
• Maintained account activity documentation with appropriate banking software
• Designed and ensured all department goals were achieved in timely manners
• Worked with account executives to resolve delinquency issues

• Managed customer requests and helped with lending funds as per bank regulations
• Provided assistance to borrowers in loss mitigation processes
• Analyzed situations determining what actions and parties should be engaged
• Conducted research for the preparation of credit reports
• Performed analyses on banking activities and reviewed results at weekly Q&A sessions