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Maeve Guerra
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Responsible bank collector familiar with the daily tasks of contacting customers reviewing and preparing reports and maintaining communication with various parties through a range of communication channels to perform loss mitigation and recovery activities.
Core Qualifications
- Experienced provider of exemplary banking customer service
- Constantly updated knowledge of FDCPA and state regulations
- Comfortable executing and adhering to loan collection policies and procedures
- Capable of dealing with bank and customer related queries and bringing issues to satisfactory conclusions
- Familiarity with fair debt collection practices account service procedures as well as procedures and policies behind loan collection
Experience
Bank Collector
7/1/2009 – Present
Company Name
City, State
- Documented and administered customer account maintenance requests
- Managed emergency payment options for account dues and credit card accounts
- Maintained account activity documentation with appropriate banking software
- Designed and ensured all department goals were achieved in timely manners
- Worked with account executives to resolve delinquency issues
Bank Collector
3/1/2006 – 6/1/2009
Company Name
City, State
- Managed customer requests and helped with lending funds as per bank regulations
- Provided assistance to borrowers in loss mitigation processes
- Analyzed situations determining what actions and parties should be engaged
- Conducted research for the preparation of credit reports
- Performed analyses on banking activities and reviewed results at weekly Q&A sessions
Education
Bachelor’s Degree – Accounting
2005 Ð 2006
University Name
City, State
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