Automotive Service Manager Resume Examples

Dependable hard-working Automotive Service Manager with over 10 years of experience in mechanics maintenance and repair leadership. Proven mentor trainer and director of multidisciplinary teams in line with aggressive performance metrics. Enhances service center reputations by accepting ownership for accomplishing new and different requests; always explores opportunities to add value to job accomplishments.

• Ascertain automotive problems and services by listening to customer’s description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules
• Verify warranty and service contract coverage by examining records; explain provisions and exclusions
• Develop estimates by costing materials supplies and labor; calculate customer’s payment including deductibles
• Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system

• Updated job knowledge by participating in educational opportunities and reading manufacturers’ publications
• Maintained customer rapport by explaining estimates and expected return of vehicle
• Obtained customer’s approval of estimates and provided contact telephone numbers
• Answered questions and concerns; arranged towing and temporary transportation

• Coordinated activities of personnel conducting research and testing program on automotive equipment
• Review and submitted staff proposals for modifications to vendor or manufacturer
• Directed a total of 7 employees in the Automotive Department
• Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing hiring and training employees