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Detail-oriented Auto Finance Manager who is adept at meeting customer expectations and resolving issues in a timely, professional manner. Skilled at tracking customer balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking financing options.
● Solid knowledge of financing procedures and credit options within the auto industry
● Ability to offer a variety of financing options to customers
● Adept at effectively supervising smaller and larger staffs
● Ability to establish and maintain an updated customer database
● Extensive internal and external communications and organizational skills
● Proficient at working well independently and in team environments
● Arranged financing and reviewed required documents to determine approval/rejection.
● Tracked daily sales and generated activity and productivity reports.
● Verified customer information, including income information and signature.
● Assisted sales staff in determining available financing options.
● Kept charge-backs at an acceptable level without sacrificing quality.
● Handled vehicle demonstrations and made arrangements for test drives.
● Maintained positive relationships with manufacturers
● Hired new employees as necessary and provided initial training
● Assisted sales team to successfully complete customer transactions
● Established weekly, monthly, and quarterly sales goals for staff
● Arranged and attended weekly sales meetings
● Ensured that all dealership standards were implemented
● Maintained a database of customer information and generated monthly reports
● Determined whether or not to approve financing on a case-by-case basis.
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