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Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
● Proficient at an assortment of customer service tasks
● Able to narrow scope of vehicle issues based on customer descriptions
● Skilled at articulating customer issues with auto staff
● Adept at handling customer complaints in a professional, efficient manner
● Extensive knowledge of common auto terminology
● Ability to work in fast-paced environments
● Excellent communications skills
● Scheduled vehicle service appointments.
● Welcomed customers and made general assessments of vehicle issues.
● Worked to ensure customer satisfaction and handled customer issues.
● Recorded customer vehicle service issues in company database.
● Resolved customer complaints and minor customer service issues.
● Performed customer follow-up contact to ensure customer satisfaction.
● Prepared summaries of vehicle issues for auto technicians.
● Performed basic auto repairs and assisted with more complex vehicle problems.
● Prepared customer invoices and processed customer payments.
● Analyzed work orders and prepared invoices.
● Performed vehicle diagnostics and assisted with basic repairs.
● Handled customer calls and responded to email inquiries.
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