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Tia Petersen
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Experienced Assistant Team Leader offers excellent customer service and good leadership skills.Has good problem-solving capabilities and provides good role modeling to staff.Possesses an Associate’s Degree in Business Management and has over nine years of Assistant Team Leader experience.
Core Qualifications
- Extensive knowledge of all supervised employee duties and roles
- Helps employees meet daily operational goals
- Works directly with customers while supervising other staff
- Provides exceptional customer service in the retail environment
- Has terrific communication skills
- Completes all reports and documentation
Experience
Assistant Team Leader
6/1/2009 – 7/1/2014
Company Name
City, State
- Supervised staff in the electronics department under the leadership of the Team Leader on the first shift.
- Ensured electronics department shift staff met daily operational goals.
- Helped write employee schedules.
- Resolved customer complaints and answered questions.
- Ensured staff complied with Company Name quality customer service standards.
- Participated in interviews of potential employees along with management and team leader.
Assistant Team Leader
5/1/2005 – 5/1/2009
Company Name
City, State
- Supervised cashier employees under the direction of the Team Leader on the second shift.
- Ensured all cashiers completed daily responsibilities on the second shift including cash counts reconciliations and sweeping and cleaning cashier areas.
- Delegated daily shift tasks to employees.
- Answered employee and customer questions and resolved problems.
- Participated in potential employee interviews along with management and team leader.
- Provided coverage for employees who were taking time off.
Education
Associate’s Degree – Business Management
2005
University Name
City, State
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