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Home: 000-000-0000 | Cell: 000-000-0000
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Multifaceted Assistant Front Office Manager skilled in basic hotel and resort management procedures. Adept at guest relations and resolving customer service issues as quickly as possible. Specialize in anticipating needs as much as possible to minimize guest complaints and inconveniences.
● Admirable experience managing front office staff
● Adept at greeting guests and performing basic check-in duties
● Solid understanding of common hotel guest relations procedures
● Excellent problem solving skills and ability to stay calm under pressure
● Familiar with MS Office and software applications needed to prepare reports
● Ability to work well with others and delegate authority when required
● Welcomed guests handled guest issues and resolved complaints.
● Maintained guest satisfaction by ensuring the front desk was always staffed.
● Ensured timely payroll payments to front office staff.
● Assisted with guest registrations as necessary.
● Conducted interviews with potential new hotel staff.
● Oversaw front office staff and ensured proper shift staffing.
● Trained new front office staff and concierge staff.
● Coordinated with cleaning and maintenance staff to ensure that all rooms were clean.
● Prepared daily guest reports and determined room availability.
● Ensured proper coding of guest information in hotel database.
● Initiated efficient check-in and check-out procedures.
● Updated database and made software purchasing recommendations.
● Answered guest inquires in person via phone and through emails.
● Monitored guest comments and feedback to determine areas for improvement.
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