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Josue Ortega
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Profile
Highly skilled Application Support Analyst with expertise in Unix and Linux-based systems. Vast experience in high-volume environments with strong analytical, communication, and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.
Core Qualifications
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Professional Experience
Application Support Analyst
10/1/2012 – Current
Company Name
City, State
- Analyze application data to assess performance and uncover problems.
- Work in team environment to complete all testing activities according to schedule.
- Coordinate resolutions with development team and project managers.
- Complete root cause analysis of defects.
- Monitor data processing, quality assurance, and development activities.
Application Support Analyst
12/1/2008 – 9/1/2012
Company Name
City, State
- Troubleshot and resolved application issues escalated from end users.
- Processed large batches of data on daily and weekly basis.
- Conducted user regression and other tests on products and components.
- Opened and documented defect tickets.
- Participated in daily, weekly, and bi-monthly status meetings.
Application Support Analyst
9/1/2004 – 11/1/2008
Company Name
City, State
- Completed testing on code releases to ensure quality.
- Developed scripts for consistent testing team-wide.
- Worked with development team to assess issues and test for solutions.
- Integrated application software and hardware configuration changes.
- Supported company users with troubleshooting assistance.
Education
Bachelor of Science – Information Systems Management
2004
University Name
City, State
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