Answering Service Operator Resume Examples

Answering Service Operator offering exemplary services that allow companies to continue to provide excellent customer service after business hours.

• Great communication skills both on the phone and in person
• Professional and eloquent in speech to better reflect on companyÕs reputation
• In-depth knowledge of switchboards and automated services
• Availability to work a variety of hours
• Organizational skills needed to take and deliver accurate messages
• Ability to keep callers calm in case of an emergency and refer them to the proper area
• Capable of typing 50 words per minute
• Capacity to assist multiple customers at once in a timely fashion
• Good decision-making when determining the severity of the issue at hand

• Greet callers in a friendly manner and transfer to proper location
• Answer callersÕ questions if possible to avoid contacting off-duty staff
• Schedule cancel or confirm appointments during closed office hours
• Page doctors in case of emergency
• Take messages and record calls
• Operate switchboard and paging service efficiently
• Track supplies needed for assembly line production to run flawlessly
• Perform clerical duties when phone lines are not busy such as copying faxing emailing etc.
• Ensured the privacy and confidentiality of all messages and information released or given