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Jameson Gould
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Answering Service Operator offering exemplary services that allow companies to continue to provide excellent customer service after business hours.
Core Qualifications
- Great communication skills both on the phone and in person
- Professional and eloquent in speech to better reflect on companyÕs reputation
- In-depth knowledge of switchboards and automated services
- Availability to work a variety of hours
- Organizational skills needed to take and deliver accurate messages
- Ability to keep callers calm in case of an emergency and refer them to the proper area
- Capable of typing 50 words per minute
- Capacity to assist multiple customers at once in a timely fashion
- Good decision-making when determining the severity of the issue at hand
Experience
Answering Service Operator
10/1/2009 – Present
Company Name
City, State
- Greet callers in a friendly manner and transfer to proper location
- Answer callersÕ questions if possible to avoid contacting off-duty staff
- Schedule cancel or confirm appointments during closed office hours
- Page doctors in case of emergency
- Take messages and record calls
- Operate switchboard and paging service efficiently
- Track supplies needed for assembly line production to run flawlessly
- Perform clerical duties when phone lines are not busy such as copying faxing emailing etc.
- Ensured the privacy and confidentiality of all messages and information released or given
Education
High School Diploma
XXXX – XXXX
High School Name
City, State
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