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Home: 000-000-0000 | Cell: 000-000-0000
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Experienced and skilled Airport Passenger Service Agent providing exemplary customer service in the facilitation of airline travel plans. Comfortable with ticket check-in security and baggage claim. Familiar with airline regulations and passenger safety and looking to learn more with a prospect that offers growth and opportunity.
- Extensive background monitoring and implementing airport practices and procedures
- Thorough knowledge of reservation and ticketing protocols
- Personable and communicative key to dealing with varying personalities and stressful situations
- Flexible with working hours
- Fluent in Spanish and German
- Getting passengers through check points and to terminals quickly and safely
- Completing pre-boarding checking procedures before passengers and flight board planes
- Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc.
- Managed log of unclaimed baggage
- Coordinated timely delivery of baggage with ground handlers
- Responsible for monitoring arrivals departures and making public announcements in that regard
- Comfortable wth lifting moderately heavy suitcases and packages
- Supervised small staff in the preparation and movement of flights
- Answered phones taking reservations and processing credit card payments
- Ensured cabin seating aligned with passenger counts
- Proofed flight logs and entered information into computer system
- Managed cash receipts financial records
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