Airport Customer Service Agent Resume Examples

Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments where efficient operations are essential to an airline’s reputation. Experienced with flight booking and problem solving.

● Experienced with all aspects of flight management
● Adept at ticketing and reservation booking procedures
● Proficient in use of common industry computer programs and related software
● Excellent people skills including sound verbal and written communications
● Flexibility in work hours and routinely willing to work overtime when necessary
● Good problem solving skills especially in high-pressure situations

● Made reservations and helped passengers find deals.
● Coordinated flight schedules with passenger requests.
● Dealt with any customer service issues as necessary.
● Tracked information on flight bookings and cancellations.
● Handled online reservations and prepared related documentation of bookings.

● Routinely greeted passengers and handled processing procedures.
● Made in-person and online reservations for passengers.
● Prepared daily reports of customer activity.
● Tracking flight arrivals and departures and posted related information online.
● Made regular announcements concerning flight arrivals and departures.
● Worked to address customer service issues and sought positive resolutions.
● Responded to customer inquiries in person online and on the phone.