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Home: 000-000-0000 | Cell: 000-000-0000
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Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast-paced environment while maintaining quality standards. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. Specialize in database management and customer relations.
● Solid understanding of International Air Transport Association regulations
● Proficient in common airline booking software and database management
● Comprehensive experience with handling multiple booking issues
● Capable of working multiple shifts including evenings and weekends
● Able to meet tight booking deadlines in a timely manner
● Good communications and problem solving skills
● Made booking arrangements for clients in person on the phone and online.
● Worked to diligently resolve booking and scheduling issues.
● Ensure that all booking procedures followed industry standards.
● Posted schedule changes online and informed clients directly.
● Checked passenger manifests to confirm client bookings.
● Scheduled advance and last-minute bookings
● Offered discounts and special deals when authorized to do so
● Managed passenger database
● Monitored airline schedules and posted updates on airline website
● Issued personal business and corporate bookings
● Developed and implemented promotional strategies to boost airline bookings
● Consistently offered a high level of customer service
● Worked to resolved passenger booking issues
● Handled internal and external communications.
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