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Nolan Santana

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Summary

Hardworking Airline Manager with background of 10+ years in managing local regional and national airline services. Focused on customer service and safety as well as streamlining operations to promote organizational efficiency. Motivational team leader with strengths in cultivating and maintaining high-performance teams.

Highlights
  • Strategic planning
  • Operational management
  • Financial administration
  • Training and development
  • Decisive
  • Safety-minded
  • Customer service focus
  • Project and program implementation
  • Detail-oriented
  • Organized
Experience
Airline Manager
10/1/2011 – Current
Company Name
City, State
  • Set up regular inter-department meetings to open communication.
  • Coordinate with airport vendors regarding fueling and catering logistics.
  • Issue travel and hotel vouchers for passengers on overbooked and canceled flights.
  • Enforce safety and security measures and protect sensitive zones.
  • Update the flight attendant manual and brief staff on changes.
Airline Manager
5/1/2007 – 9/1/2011
Company Name
City, State
  • Developed and implemented improved customer service protocols to increase satisfaction.
  • Revamped training procedures to improve performance and safety ratings.
  • Initiated mentoring program with senior and new staff to increase understanding.
  • Completed spot inspections of aircraft and staff performance and recommended changes.
  • Improved overall maintenance and equipment performance through proactive program changes.
Airline Manager
6/1/2003 – 4/1/2007
Company Name
City, State
  • Trained flight attendants and hostesses on customer service procedures.
  • Cultivated high-value client?le and secured repeat business with over 60% of customers.
  • Maintained privacy of all customers and ensured attendants did the same.
  • Recruited top pilots to maximize performance.
  • Provided in-flight amenities such as entertainment food and beverages.
Education
Bachelor of Science – Business Management
2003
University Name
City, State

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