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Versatile Airline Gate Agent who consistently meets passenger needs while remaining up-to-date on related travel technology to further ensure customer satisfaction. Proficient at dealing with passenger concerns in often fast-paced environments. Focused on tracking passenger data dealing with complaints in a timely manner and efficiently performing a variety of duties.
● Extensive experience meeting passenger demands
● Solid knowledge of industry standard software programs
● Ability to address scheduling conflicts in professional manner
● Good physical dexterity including standing for long periods and minimal lifting
● Excellent customer service skills
● Fluent in English and Spanish
● Scheduled flights and booked students for flight school classes.
● Ensured that all safety procedures were followed.
● Answered passenger inquires in person via phone and online.
● Scheduled appointments for private and corporate flights.
● Made arrangements for catered food for private clients.
● Performed light cleaning duties.
● Monitored flight arrivals and departures
● Made boarding announcements and posted any schedule changes and cancellations
● Greeted passengers and scheduled standby passengers on next available flight
● Tracked online bookings and generated regular reports of flight activity
● Loaded and unloaded baggage
● Answered passenger questions and dealt with any complaints
● Guided passengers to and from gates
● Ensured the safety of flight crew airport staff and passengers.
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