Air Freight Manager Resume Examples

Astute Air Freight Manager adept at building and leading an effective and productive air freight team. Skilled at controlling operational procedures including process mapping and rate negotiations. Proficient in establishing and maintaining customer relations.

● Vast experience with national and international freight regulations
● Solid ability to manage warehouse freight operations and procedures
● Strong familiarity with imports and exports transferred via air freight
● Ability to work within existing markets and establish new markets
● Deep knowledge of customs and airline procedures
● Familiar with database software including MS Word Excel and Access
● Adept at working in fast-paced environments
● Excellent decision making skills

● Liaised with account managers and other department heads to ensure timely shipping.
● Ensured optimal customer satisfaction was maintained through regular client contact.
● Maintained solid professional relationships with customs officials.
● Identified areas to improve air freight operations.

● Offered and provided support to sales team and account managers.
● Negotiated rates with carriers for air shipments on behalf of clients.
● Ensured compliance with industry standard quality regulations.
● Coordinated with existing international partners to expand business.
● Managed customer issues and assisted in providing timely resolutions.

● Tracked progress of air freight deliveries and informed clients of arrivals.
● Coordinated with all department managers to ensure efficient operations.
● Prepared and processed client invoices and handled facility billing processes.
● Worked with upper management to determine appropriate air freight pricing.