Customer Service

Customer Service Overview

As shown in our customer service CV example, effective results when dealing with customers is all about being able to listen and communicate. Often, you will encounter situations where you must be willing to listen to complaints without being subjective. Creativity is imperative to find solutions that are beneficial to the customer but clearly reflect the organization’s character while reinforcing trust in the brand. Because each request, problem, inquiry, or question you receive will be different based on the individual you are working with and his or her circumstances, it is crucial to be open-minded, adaptable, and willing to listen. Your CV is an excellent place for you to talk about how your communication skills have helped you achieve results in the past.

Skills and Knowledge to Include in Your Customer Service CV

Customer service is about a whole lot more than talking. An effective representative will be a confident communicator, a strategic negotiator, and a trusted listener. As demonstrated in the customer service CV example, highlight such skills as interpersonal communication, listening, conflict management, creativity, and confidence in educating customers on various products and services. It is also important to talk about your organizational skills, which are critical when managing inquiries and coordinating follow-up communication. You can also discuss your willingness to learn and your ability to quickly understand new products and services. Time management, patience, and flexibility are also good skills to list.

Tips for Writing an Excellent CV

Formatting the content in your CV the right way makes a world of difference in your presentation as shown in the customer service CV example. As you begin writing your CV, here are some helpful tips to consider along the way:

• List dates of previous employment in reverse chronological order. By putting your most recent job at the top of the list, you can tell hiring professionals about what you are currently doing that makes you a viable candidate.
• Don’t worry about using complete sentences in the areas where you discuss your work history. Often, short and concise statements are more effective than verbose sentences.
• Use language you find in the job description to talk about your skills. For example, if a job description requests someone who is “positive,” include a statement like, “I am a positive person with the ability to mediate conflict in a way that is effective and fair.”
• Quantify statements that could otherwise provide inconclusive information. Instead of saying, “helped customers,” talk about how you “updated 50-70 customer accounts in any given shift.”