Service Desk Analyst Cover Letter Example

Dear Mr. Bower,

As a highly skilled IT professional I am very interested in your available Service Desk Analyst position at Company Name Cable. In addition to a Bachelor’s Degree in Information Technology I offer A+ and HDI certifications along with four years of experience with troubleshooting.

In my current position at Cable One my service desk analyst work involves taking end-user calls to assist them with equipment issues. Many times I am able to help customers power-cycle modems by walking them through a step-by-step process to help them avoid having to send out a technician. I have excellent telephone skills and can assist people courteously and patiently even when they are frustrated. Having garnered experience as a Service Desk Analyst I am now ready to move on to the largest cable provider in the nation. My technical abilities and hard work present me as an exceptional candidate. I am able to solve problems due to superior critical thinking abilities.I ask that you strongly consider me for the Service Desk Analyst position.

As I am still working at Cable One I would request you contact me either over the lunch hour or via email to schedule an interview. I look forward to meeting you.

Sincerely,

Yaretzi Townsend