Customer Service Call Center Manager Cover Letter Example

Dear Mr. Hamilton,

I would like to apply for the Customer Service Call Center Manager position with Infotech Systems. I am a communications professional with seven years of professional call center experience. In my current position as a Customer Service Call Center Manager with TeleInnovation Inc. I oversee a room of 25 employees provide training on telephone sales techniques monitor calls for effectiveness and provide coaching to call center staff.

I possess a calm disposition and an ability to get along well with people from all walks of life. My communication skills allow me to explain concepts to employees in a manner that is understandable and to deal with sensitive issues diplomatically. I am well-versed in sales strategies particularly those geared toward telephone communication both inbound and outbound. I have won numerous customer service and sales goals awards for my excellent performance. I would appreciate the opportunity to bring my professionalism experience and dedication to Infotech Systems as your New Customer Service Call Center Manager.

I know that I am a quality candidate with outstanding skills and knowledge in the call center industry. Please feel free to call or email me at your convenience to arrange an interview. I look forward to speaking with you and do thank you for your time.

Sincerely,

Breanna Wallace