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Highly focused and seasoned Wholesale Mortgage Account Executive with an exceptional mortgage program knowledge base and a strong customer service record. Adept at handling multiple mortgage accounts simultaneously with full attention to accurate and complete detail. Able to explain a complex variety of mortgage rules and program requirements to customers and junior staff in a clear and accessible manner.
- Wide breadth of mortgage industry experience
- Excellent familiarity with underwriting guidelines and loan programs
- Exceptional familiarity with residential mortgage loan production
- Strong proficiency in all applicable state regulations and laws
- Superior skills in using Word Excel and loan production software
- High communication and problem-solving abilities
- Good customer service complaint resolution skills
- Created and sustained a network of mortgage broker relationships.
- Adhered to company rules and guidelines in all project execution.
- Ensured compliance of all brokers with company policies.
- Developed and submitted new marketing plans and initiatives for business enhancement.
- Advised customers of expiring rate locks and other time-sensitive mortgage timetable factors.
- Handled VA FHA and conventional mortgage processes.
- Maintained and updated sales pipeline and contact reports.
- Reviewed banker documentation for accuracy and completeness.
- Furnished product availability and policy change information to bankers as needed.
- Assisted in training mortgage bankers in proper loan structure and submission.
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