Complaint Investigator Resume Examples

Dedicated professional Complaint Investigator with extensive knowledge of the Federal Civil Rights Act of 1964 and what constitutes discrimination.Upon receiving complaints conducts detailed and exhaustive investigation to determine whether the complaint is baseless or warrants action.Has nine years of experience and has collaborated with the Equal Employment Opportunity Commission (EEOC) when needed.

• In-depth knowledge of the Americans with Disabilities Act the Civil Rights Act of 1964 the Vocational Rehabilitation Act and other large bodies of legislation concerning discriminatory practices in the workplace
• Broad experience conducting investigations of discrimination complaints
• Excellent oral and written communication
• Focused interviewing skills
• Writes solid and informed findings and reports
• Interviews anyone who may be a witness
• Makes recommendations
• Implements training to correct discriminatory practices
• Complies with the EEOC during their investigative process

• Initiated investigation of complaints upon intake.
• Completed telephone calls and identified potential witnesses.
• Interviewed all parties including the complainant all witnesses to the alleged discriminatory practice the accused and management within city departments.
• Drafted reports of findings and submitted with recommendations.
• Implemented sensitivity training when necessary.
• Recommended stepped-up discipline for those exhibiting patterns of discriminatory behavior including firing.
• Worked with the EEOC when notified a complaint had been made using that avenue to resolve it.
• Investigated reports of disability discrimination under the Americans with Disabilities Act making recommendations with cost analysis.